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Help maximize your performance on Exam 70-272, one of two required exams for the Microsoft Desktop Support Technician Certification (MCDST), with this all-in-one training kit. Fully updated for Windows XP Service Pack 2, this kit packs the tools and features exam candidates want most—including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert, exam-certified author; and a robust testing suite. It also provides real-world scenarios, case studies, and troubleshooting labs for the skills and expertise you can apply to the job.
Focusing on building your ability to resolve end-user incident requests about applications running on the Microsoft Windows XP operating system in the corporate or home environment, this official study guide covers configuring and troubleshooting applications, including Microsoft Office programs and Microsoft Internet Explorer; resolving issues related to usability and application customization; configuring and troubleshooting connectivity for applications; and configuring application security features.
Key Book Benefits:
。NEW—Updated to cover Windows XP Service Pack 2 for the MCSDT exam
。Readiness Review Suite featuring 425 questions and multiple testing options
。In-depth coverage of Exam 70-272 objectives written by an exam-certified author, plus instructive case studies and troubleshooting scenarios
Target Audience:
Entry-level IT professionals/Help Desk support technicians
About the Technology:
Microsoft Windows XP Service Pack 2 with Advanced Security Technologies provides users with an enhanced security infrastructure to help defend against viruses, worms, and hackers. In addition, it helps provide increased manageability and control along with an improved, more consistent user experience.
The role of computer support professional is expected to be among the fastest growing occupations between now and 2012, according to the U.S. Bureau of Labor. As the needs and skill levels of users of the Microsoft Windows XP desktop operating system become more sophisticated, the need for quality help and guidance will continue to grow.
The Microsoft Certified Desktop Support Technician (MCDST) certification will get you started in your IT career by ensuring you have the skills to support end users and successfully troubleshoot desktop environments running on the Microsoft Windows operating system.
The MCDST certification covers the skills of help desk technician, customer support representative, PC support specialist, technical support representative, and technical support specialists as defined by the National Workforce Center for Emerging Technologies Skill Standards for Information Technology and other research worldwide.
The MCDST credential is for IT professionals working in the typically complex computing environment of small, medium, or large organizations. An MCDST candidate should have 6–12 months of experience supporting end users of a desktop operating system.
About the Author(s):
Walter Glenn, MCDST, MCSE, and Microsoft Certified Trainer, is a technology consultant, teacher, and writer. He’s authored a number of books on Windows and coauthored several MCSA/MCSE Self-Paced Training Kits (Microsoft Press).
Tony Northrup, MCSE, CISPP, and MVP, is a networking consultant and author. He is coauthor of the MCSA/MCSE Self-Paced Training Kit for Exams 70-270 and 70-271, among other titles.
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