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Part 1 Learn at Your Own Pace
1 Introduction to Desktop Support
2 Resolving a Service Call
3 Troubleshooting the Operating System
4 Microsoft Outlook and Outlook Express
5 Supporting Microsoft Internet Explorer
6 Installing and Configuring Office Applications
7 Troubleshooting Office Applications
8 Common Connectivity Problems
9 Security and Security Permissions
10 Protecting the Computer
11 Troubleshooting Application Access on Multiuser, Multiple Boot, and Networked Computers
12 Resolving Issues with Locally Attached Devices
Part 2 Prepare for the Exam
13 Configuring and Troubleshooting Applications (1.0)
14 Resolving Issues Related to Usability (2.0)
15 Resolving Issues Related to Application Customization (3.0)
16 Configuring and Troubleshooting Connectivity for Applications (4.0)
17 Configuring Application Security (5.0) |
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