本书可为测试70-272提供全面的考前准备，该测试是MCDST证书的核心考试内容，也可增进读者的职业技能。本书为适应Service Pack 2已进行了全面升级，练习包有425道实用问题，包括全面的复习、案例讨论、故障排除试验等等。

Part 1 Learn at Your Own Pace
1 Introduction to Desktop Support
2 Resolving a Service Call
3 Troubleshooting the Operating System
4 Microsoft Outlook and Outlook Express
5 Supporting Microsoft Internet Explorer
6 Installing and Configuring Office Applications
7 Troubleshooting Office Applications
8 Common Connectivity Problems
9 Security and Security Permissions
10 Protecting the Computer
11 Troubleshooting Application Access on Multiuser, Mu...

Help maximize your performance on Exam 70-272, one of two required exams for the Microsoft Desktop Support Technician Certification (MCDST), with this all-in-one training kit. Fully updated for Windows XP Service Pack 2, this kit packs the tools and features exam candidates want most—including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert, exam-certified author; and a robust testing suite. It also provides real-world ...